{"id":671,"date":"2021-12-10T11:33:39","date_gmt":"2021-12-10T11:33:39","guid":{"rendered":"https:\/\/optech-informatik.de\/wordpress_d\/?page_id=671"},"modified":"2021-12-29T09:28:19","modified_gmt":"2021-12-29T09:28:19","slug":"customer-satisfaction","status":"publish","type":"page","link":"https:\/\/www.optech-informatik.de\/wordpress_d\/customer-satisfaction\/","title":{"rendered":"Customer Satisfaction"},"content":{"rendered":"

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[vc_column_text][\/vc_column_text][vc_single_image image=”382″ img_size=”full” alignment=”center” el_class=”pc-position-center-x-y mb-0″][vc_custom_heading text=”ANALYZE YOUR OWN NETWORK SERVICES” font_container=”tag:p|text_align:left|color:%23acb4be|line_height:1″ use_theme_fonts=”yes” text_transform=”text-uppercase” font_weight=”700″ animation_delay=”500″ el_class=”mb-0″ animation_type=”fadeInUp”]<\/div>
[vc_custom_heading text=”Can you hear me now?” font_container=”tag:h2|font_size:2.3em|text_align:left|line_height:1.2″ use_theme_fonts=”yes” animation_delay=”500″ el_class=”mb-0″ animation_type=”fadeInUp”]<\/div>[vc_custom_heading text=”Customers<\/strong> are hard to get and you desperately want them to stay, but let\u00b4s face the facts, they get frustrated easily. The last thing a customer ever wants is to worry about their Network Connections<\/strong>. What they want is to have their Call Connect Quickly<\/strong> and start a pleasant conversation. Every customer expects this service. If they don\u00b4t get it, watch out, they might just leave.” font_container=”tag:p|font_size:1.1em|text_align:left” use_theme_fonts=”yes” animation_delay=”500″ el_class=”pt-3 pb-1 mb-4″ animation_type=”fadeInUp”][vc_custom_heading text=”The Network Operator<\/strong>, on the other hand, always should be concerned with Connection Time<\/strong>, Dropped Calls<\/strong>, Call Speed<\/strong>, and Overall Network Quality<\/strong>. When a Network Operator loses control, they tend to make very frustrated customers. And before the Operator knows it, their customers will move to another Network.” font_container=”tag:p|font_size:1.1em|text_align:left” use_theme_fonts=”yes” animation_delay=”500″ animation_type=”fadeInUp”][vc_custom_heading text=”Luckily, your trusted OpTech Informatik<\/strong> partner is here to help solve these problems. And we help you with all of these problems before your customer even notices. There is an abundance of useful information in call records that can be mined to address Network Functionality and Overall Quality<\/strong>. OpTech has the technology and processing power to make this information beneficial to the Network Operator.” font_container=”tag:p|font_size:1.1em|text_align:left” use_theme_fonts=”yes” animation_delay=”500″ animation_type=”fadeInUp”][\/vc_column][vc_column width=”1\/3″ el_class=”ps-md-5″ offset=”vc_col-sm-offset-1″][vc_empty_space height=”50px”]
[vc_custom_heading text=”CALL QUALITY” font_container=”tag:h3|font_size:1.5em|text_align:left|line_height:1.25″ use_theme_fonts=”yes” text_transform=”text-uppercase” show_border=”yes” border_skin=”secondary” border_type=”middle-border-reverse” border_size=”xl” animation_delay=”500″ el_class=”custom-heading-bar mb-2″ css=”.vc_custom_1640199611458{margin-left: -65px !important;}” animation_type=”fadeInUp”][vc_custom_heading text=”No customer ever wants to hear Static, Crackling<\/strong>, or Dead Space<\/strong>. They just want to talk to their friends and family.” font_container=”tag:p|font_size:1.2em|text_align:left|color:%23777777″ use_theme_fonts=”yes” animation_delay=”500″ el_class=”alternative-font pb-3 mb-4″ animation_type=”fadeInUp”]<\/div>
[vc_custom_heading text=”CONNECTION SPEED” font_container=”tag:h3|font_size:1.5em|text_align:left|line_height:1.25″ use_theme_fonts=”yes” text_transform=”text-uppercase” show_border=”yes” border_skin=”secondary” border_type=”middle-border-reverse” border_size=”xl” animation_delay=”500″ el_class=”custom-heading-bar mb-2″ css=”.vc_custom_1640199648575{margin-left: -65px !important;}” animation_type=”fadeInUp”][vc_custom_heading text=”Customers want speedy Trouble Free<\/strong> connections. For them, their time is too valuable. They hate to wait.” font_container=”tag:p|font_size:1.2em|text_align:left|color:%23777777″ use_theme_fonts=”yes” animation_delay=”500″ el_class=”alternative-font pb-3 mb-4″ animation_type=”fadeInUp”]<\/div>
[vc_custom_heading text=”CUSTOMER SATISFACTION” font_container=”tag:h3|font_size:1.5em|text_align:left|line_height:1.25″ use_theme_fonts=”yes” text_transform=”text-uppercase” show_border=”yes” border_skin=”secondary” border_type=”middle-border-reverse” border_size=”xl” animation_delay=”500″ el_class=”custom-heading-bar mb-2″ css=”.vc_custom_1640199710998{margin-left: -65px !important;}” animation_type=”fadeInUp”][vc_custom_heading text=”When the customer spends too much time with, Can you hear me know?<\/strong>, their Network Satisfaction suffers. If you are not careful, they will find another Network provider.” font_container=”tag:p|font_size:1.2em|text_align:left|color:%23777777″ use_theme_fonts=”yes” animation_delay=”500″ el_class=”alternative-font mb-0″ animation_type=”fadeInUp”]<\/div>[\/vc_column][\/vc_row][vc_row][vc_column][vc_separator color=”custom” style=”solid” el_class=”position-relative z-index-1 mt-5 pb-5″][vc_custom_heading text=”The “FAST-Customer Satisfaction Module“ at your Service.” font_container=”tag:h2|font_size:2.0em|text_align:center|line_height:1.2″ use_theme_fonts=”yes” animation_delay=”500″ el_class=”mb-0″ animation_type=”fadeInUp”][vc_row_inner el_class=”pt-4 pb-xl-4 my-md-5 align-items-xl-center”][vc_column_inner el_class=”px-xl-4 mx-auto mb-5 mb-lg-0 mt-lg-5″ width=”1\/2″ offset=”vc_col-lg-4 vc_col-md-6″][vc_single_image image=”319″ img_size=”full” alignment=”center” el_class=”pc-position-center-x-y mb-0″][vc_single_image image=”463″ img_size=”900×600″ alignment=”center” el_class=”mb-0 position-relative z-index-1″][vc_column_text]<\/p>\n

Home<\/a><\/span><\/p>\n

[\/vc_column_text][vc_column_text]gsma<\/a><\/span>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/2″ offset=”vc_col-md-6″][vc_single_image image=”920″ img_size=”full” alignment=”center” el_class=”pc-position-center-x-y mb-0″][vc_custom_heading text=”OpTech integrates the Big Data power and speed of FAST<\/strong>, with a SQL Database<\/strong>, and make the “SMART“ Reporting Module<\/strong>. With this added functionality, we quickly analyze overall Network Performance (2G, 3G, 4G, 5G radio, data transmission, switches, roaming, etc.) Then generate over 200 custom reports to answer the Where?, When?, Why<\/strong>? and How<\/strong>? questions..” font_container=”tag:p|font_size:1.1em|text_align:left” use_theme_fonts=”yes” animation_delay=”500″ el_class=”pb-2 mb-4″ animation_type=”fadeInUp”][vc_custom_heading text=”Where<\/strong> is the Network Breaking Down<\/strong>? When<\/strong> is this happening? Why<\/strong> are calls being Dropped<\/strong>? And, How<\/strong> can we Fix<\/strong> this? Of course, the data can be refined to generate the “SMART“ Reports<\/strong>, which are of the upmost importance to your particular Network situation.” font_container=”tag:p|font_size:1.1em|text_align:left” use_theme_fonts=”yes” animation_delay=”500″ el_class=”pb-2 mb-4″ animation_type=”fadeInUp”][vc_custom_heading text=”Get to the bottom of what is going on in Your Network<\/strong>, before your Customer notices. OpTech\u00b4s expertise helps you ensure your Customers Satisfaction!<\/strong>” font_container=”tag:p|font_size:1.1em|text_align:left” use_theme_fonts=”yes” animation_delay=”500″ el_class=”pb-3 mb-4″ animation_type=”fadeInUp”][vc_custom_heading text=”Your Network deserves that 5-Star<\/strong> rating!” font_container=”tag:p|font_size:1.1em|text_align:left” use_theme_fonts=”yes” animation_delay=”500″ el_class=”pb-3 mb-4″ animation_type=”fadeInUp”][vc_btn title=”View Our Brochure” style=”outline” color=”default” size=”lg” i_align=”right” i_icon_fontawesome=”fas fa-long-arrow-alt-right” skin=”secondary” animation_delay=”500″ add_icon=”true” el_class=”custom-arrow-icon custom-link-effect-1 mb-0″ animation_type=”fadeInUp”][\/vc_column_inner][\/vc_row_inner][vc_separator color=”custom” style=”solid” el_class=”pt-5 mb-0″ css=”.vc_custom_1593064057603{margin-top: 1.5rem !important;}”][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"

[vc_row el_class=”py-4 justify-content-center”][vc_column width=”7\/12″ el_class=”mb-5 mb-md-0″][vc_custom_heading text=”Customers are hard to get and you desperately want them to stay, but let\u00b4s face the facts, they get frustrated easily. The last thing a customer ever wants is to worry about their Network Connections. What they want is to have their Call Connect Quickly and start a pleasant […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-671","page","type-page","status-publish","hentry"],"yoast_head":"\nCustomer Satisfaction - TEST Fast-Telecom Fraud Management<\/title>\n<meta name=\"description\" content=\"Optech Informatik are your Experts in Fraud Management Customer Satisfaction for Telecom Network Operators. 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